At Rafiki Hostels (herein referred to as “Rafiki Hostels”, “we”, “us” or “our”), we are committed to protecting the privacy and security of our guests' personal information. We guarantee that all personal data collected from our customers is handled in accordance with the principles of legitimate business purpose and transparency, aiming to protect your privacy online.
We may collect the following types of information about our guests:
We retain your personal details until they are no longer necessary for servicing your requests or bookings, or as required for legal and business purposes.
We do not sell or rent your personal information to third parties. We may share your information with:
You have the right to:
You can object to our use or disclosure of your information by contacting our customer service. Please note that this may affect our ability to provide services to you. Your right to data deletion is respected and can be exercised through the same channel.
We value your personal information and take steps to protect its confidentiality and integrity, including physical, technological, and procedural safeguards, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We also ensure that our service providers adhere to similar standards of security.
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it regularly.
Email: hellodahab@rafikihostels.com
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If you've booked a refundable rate through our website, you’re required to cancel at least 5 days (120 hours) before your scheduled check-in time in order to be eligible for a refund. Cancellations made less than 5 days before check-in will result in a charge equivalent to the entire stay. Please note, no refunds will be issued for guests who decide to shorten their stay after check-in.
For reservations made via third-party platforms (e.g., Hostelworld or Booking.com), please cancel through the respective platform. For direct bookings (in-person or via our website), you can request cancellation by emailing our customer service at hellodahab@rafikihostels.com. We will get back to you with a confirmation.
Deposits paid at the time of booking through online travel agents (such as Hostelworld) are commissions for the agent, and not received by Rafiki Hostels. For refunds of these deposits, please contact the third-party platform directly.
Failure to arrive for your booking without prior cancellation will lead to the cancellation of your reservation and a charge for the full amount of your booking will be applied to your credit card. If you miss your booking date without notice and arrive a day late, we cannot guarantee room or bed availability. Our hostels are typically full, and your reserved space may be booked by others. To avoid this, please verify your booking dates carefully.
If you have any questions or concerns about this Privacy Policy or your personal information, please contact
us
at our business address or email address below
Rafiki Hostels LLC
30 N Gould St., STE R
Sheridan, WY
82801