At Rafiki Hostels (herein referred to as “Rafiki Hostels”, “we”, “us” or “our”), we are committed to protecting the privacy and security of our guests’ personal information. We guarantee that all personal data collected from our customers is handled in accordance with the principles of legitimate business purpose and transparency, aiming to protect your privacy online.

Information We Collect
We may collect the following types of information about our guests:

• Personal Identification Information: Name, age, nationality, passport or identity card numbers, and contact information (such as email address, phone number, and address).
• Payment Information: Credit card details, billing addresses, and payment history.
• Stay Information: Dates of stay, preferences, and feedback.
• Technical Information: Information about the devices and technology you use to access our website, including IP addresses, browser type, and operating system.
• Other information, as required by local governmental authorities.
  We retain your personal details until they are no longer necessary for servicing your requests or bookings, or as required for legal and business purposes.

• Process your booking and payment.Communicate with you about your stay and our services.
• Improve our services and guest experience.
• Comply with legal requirements and law enforcement requests.
• Send you marketing communications, with your consent

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who perform services on our behalf, such as payment processing and website hosting.
• Business partners for business improvement or service delivery
  Legal authorities, if required by law or to protect the rights and safety of Rafiki Hostels and its guests.

Your Rights
You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Opt-out of marketing communications at any time.

You can object to our use or disclosure of your information by contacting our customer service. Please note that this may affect our ability to provide services to you. Your right to data deletion is respected and can be exercised through the same channel.

Data Security

We value your personal information and take steps to protect its confidentiality and integrity, including physical, technological, and procedural safeguards, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We also ensure that our service providers adhere to similar standards of security.

Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to review it regularly.

Email: hellodahab@rafikihostels.com

Cookies
We use cookies on our web pages to:

• Maintain session details (session cookies)
• Collect usage data for analytics (analytics cookies)
• Direct you to the correct landing page (geo-targeting cookies)
• Enhance user experience
  You can configure your browser to reject cookies or to notify you before accepting them. Note that disabling cookies may affect the functionality of our website and services.